How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. 

How long for shipment?

 Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-7 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time（UNITED STATES）

• Shipping Time（CANADA+AUSTRALIA）

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc. 

• Tips for shipping:

1）For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by ivagirl.com.

• Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

• TRACKING YOUR ORDER

WEB: https://www.17track.net/en

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Dear:

1、We will reply to you within 24 hours after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.

2、You can also reach us on Facebook, or Instagram.

3、Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of black list.

4、For general information, such as buying process, payment methods, delivery options or dispute process, please refer to our Help page.

5、Return will not be accepted without contacting our customer service.

• 📬  Contact Email: Support@ivagirl.com 

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 15 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.


Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card


Return Conditions
You have 15 days to decide if an item is right for you, if you would like to return the item please contact us within 15 days of delivery.

Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.

Free gifts must be in good shape, unused, unworn, and returned at once.

We won't accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted.

Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.

The original shipping fee and Shipping Guarantee are non-refundable.

Note: the below conditions are not quality issues:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.


Return Address
Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).(support@ivagirl.com) After receiving a confirmation email from our Customer Service Team We handle all returns-related customer service matters within 24 hours.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.